At Southern Greenscapes, the customer’s happiness is always our passion.  To ensure you have a great experience with us, we have implemented a SIX STEP PROCESS to make sure every customer gets the same attention to detail.  These steps are what we believe set us apart from all other landscape companies, large and small.

1-Initial Contact:  From the very beginning, you will notice our dedication to our customers.  Our goal is to always communicate openly and promptly with our customers.  Gone are the days of calling someone and waiting days for a return phone call.  We strive to answer calls as they come in, and if you have to leave a message, you can rest assured you will receive a return call very soon.  We have found that our enthusiasm for what we do is well portrayed in our eagerness to communicate with our customers.

2-Site Visit:  We also like to meet with each potential customer as soon as possible; often within a few days of the initial contact.  Every new project gets a site visit to determine what your yard looks like now and what you are looking to accomplish in the future.  With this site visit, we take the time to listen and interact with  you to make sure we gather as much information about your dreams and inspirations as possible.

During this  site visit, we will typically ask if there is a certain budget that you wish to stay with in.  This question is important so that we travel down a directed path.  In designing a landscape, a project can sometimes vary from $3,000 to $20,000+ depending on the elements and materials used.  An accurate answer to this question will insure that we are designing and offering you a design you feel comfortable with.

3-Design Stage:  During the design stage, we visit with our customers and determine the scope of the project to make sure we fully understand what you are looking for.  We also take this time to brain storm with various design ideas and techniques that may better communicate each of our ideas and visions.  This process can sometimes take us to other locations, such as nurseries and stone yards, to determine the right look for your project.

4-Proposal:  Throughout this whole process, we have been listening to your ideas and communicating ours.   With the proposal, we will show you what your new landscape or hardscape will look like through the use of several computer programs, hand drawn designs and pictures.  This is also the time to  discuss any final details before we begin work.  We will also take time to educate our customers on the steps that will be taken to complete your project.

5-Installation/Construction:  This is where we do the hard work and you watch your dream landscape become a reality.  We take time to protect areas of travel and construction from unnecessary damage.  We also take time to introduce ourselves to your neighbors and let them know what will be happening so that our presence does not disrupt their lives.  We can’t control the weather, but we take every opportunity to do our job well, on time, and with as little disruption to your lives as possible.

6-Final Walk-thru:  Here we are – another beautiful landscape design completed, but not until we walk you around to check out the finer details of what has been done.  This is also the time when we will show you how to operate any new appliances, change any settings or timers, or how to maintain your new landscape. Only then will we have,

“Another Satisfied Customer”